A queue rather than a chart. Two-pane list and detail with keyboard traversal, because the task is working through incidents rather than looking at them.
Support · ObservabilitySupport
Queue depth, wait time, and what each ticket is blocked on. Read by the people clearing it, while they clear it.
Products 2
Queue depth and wait time for the people clearing the queue, with the same numbers again for the manager, on the same data and a different page.
Support